BEHAVIORAL SCIENCE FOR HEALTHCARE LEADERS
Get Important Things Done.
Hospital CEOs are not short on plans, meetings, metrics, or advice.Sometimes the problem that remains is human.I use behavioral science to help leaders understand why you’re stuck at something, and what will solve it.
See how Quest works →The Plan Was Perfect. Then It Met People.
A strategy can make perfect sense in the boardroom.
Then it meets real people.
People bring a lot of things - their trust, doubt, identity, status, fear, habits, uncertainty, ego, and history…you name it.
That is why leadership cannot be judged only by what the leader said or decided.
The better test should be: What did people do next?
What Looks Like the Problem May Not Be the Problem.
Looks like they don’t care → The process may be too hard or too annoyingLooks like they need more communication → They may not trust the message or the messengerLooks like they’re resisting → They may be protecting themselves from riskLooks like a culture problem → The everyday experience may be teaching the wrong behaviorWhat if the problem you are trying to solve is not the problem people are actually having?
See how Quest works →What Is Not Working?
Physicians are not engaging.
Everyone agrees in the meeting. Nothing happens afterward.
An important initiative keeps losing momentum.
You keep communicating. It is not changing behavior.
Then:
These are the kinds of problems Quest was built for.
Leadership Meets Human Behavior.
Harjot Singh, M.D. is Faculty at the American College of Healthcare Executives, an executive coach, psychiatrist, physician leader, speaker, and creator of Quest and Leadership Response Science.
His work asks a simple question:
After the leader acts, what do people actually do?
“Harjot's coaching forced me to dig deep and identify solutions I had not previously thought of.”
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Bring Me the Problem That Refuses to be Solved.
If the usual answers have not worked, that may be exactly where the interesting part begins.
Not ready to talk? Get the Quest Letter →